Welcome to the Windows Frequently Asked Questions list. This list contains some of the most frequently asked questions that our tech support desk receives from our Microsoft Windows customers. If you are having problems with your internet connection, we recommend reading through this list, as your question may be listed here. As a general rule, if you are having problems with your computer, it's always a good idea to restart your system. Sometimes this is the best medicine. This is done by going to the "Start" Menu, clicking on "Shut Down", and then selecting "Restart" from the screen that appears. If this doesn't seem to solve your problems, please read through the list below to see if your problem is listed. If you still can't find your problem, please call our tech support line at 865-4736 or send an email to our tech support address at support@isdnllc.com.
 

1. What are the DNS numbers and the Dial Up number for Kearney.Net? Click here for the solution.
2. My computer keeps telling me that it can't detect a dialtone. Click here for the solution.
3. My internet connection keeps hanging up on me. Click here for the solution.
4. Every time I try to forward mail to another person, my email crashes with the error: "This program has performed an illegal operation and will be shut down." This issue affects Windows 95 and 98 and Windows NT. Click here for a solution.
5. I received an email from a friend that has a file attached to it called "Happy99". I ran the program, and I saw a screen similar to this. Now, I hear that this was a virus. What can I do to clean up my system? This affects Windows 95 and 98 and Windows NT. Click here for the solution.
6. I'm using Windows NT, and my computer refuses to connect to the internet. Click here for the solution.
7. Do I have a web page with Kearney.net? If so, how do I get the page up on the internet for all to see? Click here for the solution.
8. I keep getting virus warnings from people I know. Are these warnings real? This issue affects all Windows users.  Click here for the solution.
9. The checkbox on my "Save Password" is ghosted, and I can't click on it. This issue affects Windows 95 and 98. Click here for the solution.
10. I click the "Save Password" before dialing up on the internet. The next time I try to dial up to the internet, my password isn't there, and the "Save Password" box is unchecked; Windows refuses to save the password. This issue affects Windows 95 and 98. Click here for the solution.
11. Windows keeps asking me to re-enter my password. I keep entering it, and it still won't let me on to the internet. This issue affects both Windows 95 and 98 systems. Click here for the solution.
12. Whenever I double-click the Internet Explorer (or "The Internet") or Netscape icon, Internet Explorer or Netscape immediately comes up and tells me that it is unable to load the page. The computer seems to be skipping the dialup sequence to Kearney.net, and going directly into Internet Explorer or Netscape. This issue affects Windows 95 and 98 Click here for the solution.
13. I can dial up to the internet and connect successfully; but whenever I try to check my email or browse the internet, nothing happens; email won't download, and webpages won't come up, either. This issue affects Windows 95 and 98. Click here for the solution.
14. I can dial up the internet, but just after the "Verifying Username and Password" box comes up, the connection hangs up. Click here for the solution. This issue affects Windows 95 and 98.
15. When trying to dial up to the internet, I keep getting the error "Windows could not negotiate a compatible set of protocols". What's happening here? If this problem shows up on your system, please call us at 865-4736.
16. I keep getting the error "Content Advisor has been tampered with. Please check the settings". After I click "OK", I am unable to access any websites; all I see when I try to surf the internet is a blank screen. This issue affects Windows 95. Click here for the solution.
17. My computer keeps getting slower and slower. This issue affects Windows 95 and 98. Click here for the solution.
18. I have received an email with the extension "zip" on the end of the file's name. What am I supposed to do with this? This issue affects ALL Windows versions. Click here for the solution.
19. A friend has sent me a file that has the extension "sit" or "hqx" on the end of the filename. I can't seem to do anything with this file. How do I run it? This issue affects all Windows users. Click here for the solution.
20. Whenever I try to dial in to the internet, I keep hearing the operator's voice on my modem saying "We're sorry. The call you have made could not be completed as dialed. Please check the number and dial again." Why does this happen, and what can I do to correct this? This issue can affect Windows 95 and 98. Click here for the solution.
21. I'm trying to download my email, and it's taking forever, or just stops completely and locks up. What's wrong? This issue affects Windows 95 and 98. Click here for the solution.
22. I'm trying to download my email, and the same messages keep coming through each time I download. This issue affects Windows 95 and 98. Click here for the solution.
23. My internet works fine. My only problem is that when I try to connect to the internet, the "Verifying Username and Password" portion of the logon takes several minutes to complete. How can I speed this up? This issue affects both Windows 95 and 98. Click here for the solution.