Solutions: This problem can be caused by four main issues: the wrong DNS numbers are typed into the dial-up networking settings; there are duplicate TCP/IP entries in the Network control panel; there is corruption in the dial-up networking components; or Dial-Up Networking is too old, and needs to be upgraded. For these three problems, there are three solutions below. Our tech support staff recommends printing this entire tutorial, as this makes following the steps much easier than just reading them off the screen. Also, with some of these solutions, the computer must be restarted.

Solution 1-Keying in the correct DNS numbers in Dial-Up Networking:

1. Double-click on "My Computer".
2. Double-click on the folder named "Dial-Up Networking".
3. Inside this folder, there should be an icon that is labeled one of the following: "Kearney.net", "ISDN", or "Connection to 865-6636". This may vary from computer to computer, and if there are any questions on this, please feel free to call us at 865-4736.
4. Click ONCE on the icon mentioned above, so that it is hi-lighted.
5. Click on the "File" menu and click on "Properties".
6. On the screen that pops up, click on "Server Types". This will either be a tab across the top of the window, or a button near the bottom right.
7. Once the screen changes, there should be a button in the bottom right of the window that reads "TCP/IP Settings". Click on this button.
8. The screen that pops up should be similar to Figure 1 below. Make sure that the numbers in the second set of bullet options read 216.190.66.32 for the Primary DNS and 216.190.66.33 for the Secondary DNS, as are circled in red below. If these numbers do not read as shown, change them.
9. Make sure that the checkboxes at the bottom of the screen are checked (Use IP Header Compression and Use default gateway on remote network).
10. Keep clicking on "OK" until all the windows are closed. Dial-Up Networking's window can be closed, as well as the "My Computer" window.
11. Try connecting the internet again, and see if this makes a difference. If it does not, please continue to Solution 2 below.

 

Figure 1

1. Place the Windows 95 or 98 CD in the CD-ROM drive.
2. Click on the "Start" Menu, point to "Settings", and click "Control Panel".
3. Double click on the control panel that's labeled "Network".
4. There should be a listing of network components in this window. Look at each one carefully. If two IDENTICAL instances of "TCP/IP" are present (see Figure 2), remove one of them by clicking it ONCE and then clicking the "Remove" button. Remember: The two TCP/IP entries must be identical in order for this to work. If there are two entries that are differentiated by a TCP/IP #1 and TCP/IP #2, do not remove them. This is normal.
5. Click on "OK". Windows may copy files to the hard disk.
6. After this process is complete, Windows will ask to restart the computer. Before clicking "Yes", remove the Windows 95 or 98 CD from the drive. Now click "Yes".
7. If the internet still refuses to work, please continue to Solution 3 below.

Figure 2

Solution 3 - Reinstalling Dial-up Networking and Related Components: If after having tried the above solutions and the settings seem to be ok, and the problem doesn't go away, then the problem may be due to file corruption in the networking and dialup networking portion or Windows. This problem seems to be caused by improper disconnection from the internet. For example, instead of disconnecting the normal way, the computer is shut completely off while still connected to the internet (most often this will happen during a power failure or a system crash). Also, this problem seems to be more prevalent in Windows 95, and and does not show up very often in Windows 98. In order to solve this problem, the original Windows 95 or Windows 98 CD will be required.

Warning: If your computer is on a network, DO NOT attempt to follow this solution until you call our tech support line. Doing so without calling us could adversely affect your network.

Also, if you are using Windows 98, do NOT attempt Solution 4 below, as it is intended for Windows 95 users only. If you are using Windows 98, please call our tech support line at 865-4736, and we will be happy to help you.

If after having tried this solution and the problem still doesn't go away on your Windows 95 system, please proceed to solution 4 below.
 

1. Click on the "Start" Menu, point to "Settings", and click on "Control Panel".
2. Double click on the control panel marked "Network"
3. A list of network components will pop up. Click ONCE on the first item in the list. Click on "Delete". Continue doing this for all components until the list is blank.
4. Close the Network control panel by clicking on "OK". The computer will ask to be restarted. DO NOT restart the computer.
5. Going back to the Control Panels window, double click on "Add/Remove Programs".
6. Click on the "Windows Setup" Tab.
7. A number of options with check boxes in front of them should appear. Remove the check box in front of the "Communications" category.
8. Click "OK". Keep the Control Panels window open.
9. Restart the computer by going to the "Start" Menu, selecting "Shut Down", clicking on "Restart", and finally clicking "OK" or "Yes".
10. After the computer boots back up, place the Windows 95 or Windows 98 CD in the CD-ROM drive.
11. When the computer boots back up, the control panels window should be back. If it doesn't come back, click on "Start", point to "Settings", and click on "Control Panel".
12. Double click "Add/Remove Programs" in the control panels window.
13. Click on the "Windows Setup" tab.
14. When the checkbox options come back up, find the category named "Communications". Click ONCE on the WORD "Communications", and not on the checkbox in front of it. It should now be hi-lighted.
15. Next, click on the "Details" button.
16. More check boxes should pop up. Put a check in the box in front of "Dialup Networking", "HyperTerminal", and "Phone Dialer".
17. Click "OK", and then click "OK" again. The computer will copy files to the hard drive.
18. If any warning messages pop up saying: "A file being copied is older than the file currently on your computer. It is recommended that you keep your existing file. Do you want to keep your existing file?" Click "NO" to this warning. This warning may pop up 3 to 5 times. Click "NO" to all of them.
19. If the system has Windows 98 on it, restart the computer by going to the "Start" Menu and clicking on "Shut Down". Then, click "Restart" and click "OK". This is the last step for Windows 98 customers. If using Windows 95, please read on.
20. Back in the Control Panel window, double click on "Network"
21. Click on "Add"
22. Click once on "Protocol" and then click on "Add".
23. In the left pane, click once on "MicroSoft"
24. In the right pane, click once on  "TCP/IP" and then click "OK".
25. Click "OK" again.
26. If the computer prompts the user to enter an identification for use on a network, click the "Identification" tab and type in a name in the "Computer name" and "Workgroup" fields. This shouldn't adversely affect standard dialup customers who are not on a network.
27. When prompted to restart the computer, click "Yes" or "OK".
28. Remove the CD from the drive.
29. Do these steps, and you're done.

1. In order to upgrade to Microsoft Dial-Up Networking 1.3 for Windows 95, it needs to be downloaded first. Click HERE to download the upgrade from Microsoft's site.
2. Once the file is downloaded, run it.
3. The computer will now ask to restart the computer. First, place the Windows 95 CD in the CD-ROM drive. Then, click "OK" or "YES" to restart the computer.
4. The computer will then restart and begin copying files to the hard drive. Once this is complete, the computer will restart.
5. Try going on to the internet. If problems still persist, please call our tech support line at 865-4736.